To secure your appointment, a $25.00 deposit is required per person and per piece of jewellery. This is then deducted from the cost of the chain selected at the time of your appointment. Refundable deposit will be forfeited if a cancellation or reschedule is made with less than 24 hours notice from the time of confirmed appointment.
We offer a 60 day warranty on permanent jewellery repairs, if the chain has broken at the site of the weld on the jump ring.
We offer a 30 day warranty on permanent jewellery repairs for chains that have broken not at the site of the weld (being pulled or caught on something). Outside of the 30 days, we can repair the chain for a $15 fee.
If the chain has broken and been lost, unfortunately we cannot replace it for you.
If for any reason the chain needs to be removed for a surgery or event, cut it at the jump ring and we can reweld it for a $15 fee.
Any permanent jewellery pieces that are for children younger than 10 years old, a parent or guardian will be required to sign a waiver.
In the case that a jewellery chain is broken and becomes a choking or strangulation hazard, we will not be held responsible.